Operations Manager- Sales, Marketing, Customers Success

Reports to Founder / CEO | Senior Leadership | 8+ years experience

Work mode- Remote

Shift- IST business hours

Industry- B2B SaaS / Software Products

Compensation- INR 10-15 LPA

Role purpose: Run customer-facing business operations and turn the founder’s quarterly direction into disciplined execution, measurable growth, and accountable delivery. The role is broader than sales, but requires strong sales fluency.

ROLE FOCUS

25%- Sales execution

25%- Marketing execution

20%- Existing-client growth

30%- Culture & coordination

KEY RESPONSIBILITIES

· Convert quarterly roadmaps into clear priorities, targets, and follow-up.

· Lead execution across sales, marketing, customer success/account growth, and delivery.

· Improve pipeline quality, lead follow-up, conversion, forecasting, retention, upsell, and cross-sell.

· Run weekly leadership reviews and straightforward scorecards; hold department heads accountable for commitments.





· Keep the organization focused on a limited number of priorities and challenge distracting initiatives.

· Partner with HR on leadership capability, hiring needs, performance issues, and having the right people in the right roles.

· Own the numbers: report weekly/monthly on business health and manage budgets and resources so effort and spend go where they matter most.

REQUIRED EXPERIENCE AND SKILLS

· Leadership: 5+ years of relevant experience, including 3+ years leading managers, multiple teams, or a business unit.

· Sales fluency: Direct sales management experience or experience managing a sales leader; able to assess pipeline, qualification, activity quality, conversion, forecasting, and sales cadence.

· Cross-functional scope: Experience coordinating at least two customer-facing functions such as sales, marketing, customer success, account management, or delivery.

· Growth record: Evidence of delivering measurable revenue, customer acquisition, retention, or account-growth resu

📌 Operations Manager- Sales, Marketing, Customers Success (India)
🏢 PS Technology
📍 India