- Role
: L1 IT Help Desk Onsite Support
- Location : Mohali
- Pay Rate
: Up to 25K per month
- Immediate joiners Required

Role Summary:

Tier 1 Help Desk Analysts are the first point of contact for all IT-related incidents and service requests. They ensure timely logging, classification, and resolution of issues while maintaining high customer satisfaction.

Key Responsibilities:
- Receive, log, and track calls/emails through the ticketing system.
- Perform call logging & recording and ensure accurate web logging of tickets.
- Conduct incident classification, initial investigation, and diagnosis.
- Provide initial troubleshooting and support based on a defined knowledge base and SOPs.
- Escalate incidents to Onsite Support or relevant teams when required.
- Ensure proper incident closure,



confirming resolution with users.
- Conduct basic trend analysis to identify recurring issues.
- Manage Service Request Catalogue items, including password resets, access requests, and standard configurations.
- Maintain excellent communication and follow-up with end-users.

Skills & Qualifications:
- Diploma/Graduate in IT or related field.
- 2 -5 years of experience
- Robust communication and customer service skills.
- Understanding Windows/Mac OS, MS Office, and common IT applications.
- Ability to follow procedures and document accurately.

📌 Help Desk Support Specialist (Sahibzada Ajit Singh Nagar)
🏢 Digitech Squad
📍 Sahibzada Ajit Singh Nagar