Support Specialist

We are seeking a highly skilled and customer-focused Support Specialist (Tier I) to support the Customer Success organization. This role serves as the first point of contact for customer support requests and plays an key role in delivering a positive customer experience by resolving Tier I issues, triaging customer inquiries, and ensuring timely escalation of more complex requests. The ideal candidate is proactive, organized, and committed to delivering exceptional service while collaborating across teams to maintain the high standards of responsiveness, professionalism, and operational excellence that define InvoiceCloud's culture. This position supports customers using the InvoiceCloud platform by helping them navigate the Biller Portal, understand InvoiceCloud products and services, generate reports, and perform approved system changes. Responsibilities also include documenting customer interactions, maintaining accurate case information and contributing to efficient issue resolution.

Success Profile:





This role is anchored in our company's core competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position.

Takes Ownership

Serve as the first point of contact for incoming customer calls, consistently answering support inquiries and delivering professional, timely assistance while maintaining established service expectations. Take ownership of incoming Tier I support tickets by accurately triaging requests, selecting appropriate case fields, documenting customer interactions, and ensuring issues are routed correctly when escalation is required. Develop expertise in InvoiceCloud products, services, internal systems, the Biller Portal, Customer Portal, CRM, and Helpdesk through structured training, certification, continuous learning, and application of product knowledge to customer interactions. Use approve

📌 Support Specialist (Hyderabad)
🏢 Invoice Cloud
📍 Hyderabad