Required Skills
- Strong knowledge of sea export documentation and shipment processes.
- Good knowledge of Microsoft Office, especially MS Excel, MS Word, and MS Outlook.
- Hands-on experience in drafting, managing, and responding to professional business emails with customers, freight forwarders, shipping lines, and internal teams.
- Ability to prepare reports, maintain shipment trackers, and update records accurately.
- Knowledge of Incoterms, export documentation, and customs procedures.
- Excellent written and verbal communication skills.
- Solid organizational, coordination, and time management skills.
- Ability to work under pressure and meet shipment deadlines.
- High attention to detail and problem-solving ability.
Key Performance Indicators (KPIs)
- On-time shipment execution.
- Accuracy of export documentation.
- Zero documentation-related shipment delays.
- Customer satisfaction through timely communication.
- Compliance with export regulations and company procedures.
- Timely closure of shipment documentation.