Key Responsibilities

. Guest Experience & Front Desk Operations

. Oversee end-to-end front desk operations ensuring a smooth, warm and efficient guest journey.

. Manage high footfall service with composure, especially during peak weekends and events.

. Maintain exceptional guest engagement standards, creating memorable first impressions.

. Handle guest queries, escalations and special requests with professionalism and speed.

. Ensure reservation systems, waitlists and seating flows are optimized at all times.

VIP & High-Value Guest Management

. Identify and build relationships with VIP guests and high spenders.

. Ensure personalized service, priority handling and tailored experiences.

. Maintain a database of repeat guests, preferences and spending patterns.

Team Leadership, Recruitment & Training

. Lead, train and mentor the front desk team to deliver consistent excellence.

. Participate in recruitment and onboarding of front office staff.

. Develop SOPs and training modules for recent and existing team members.

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Conduct regular performance reviews and provide actionable feedback.

. Foster a high-energy, positive and accountable team culture.

Coordination & Communication

. Act as the communication bridge between guests, floor teams, managers and owners.

. Ensure real-time updates on guest flow, issues and operational challenges.

. Collaborate closely with operations, reservations and marketing teams.

Reporting & Data Management

. Maintain accurate daily reports including:

. Guest footfall

. Table turnover and wait times

. Guest feedback and complaints

. Prepare weekly and monthly reports highlighting trends, insights and improvement areas.

. Track and analyze data to improve efficiency and guest satisfaction.

Benefits:
- Food provided
- Accomodation Provided

Work Location: In person

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
- Food provided

Work Location: In person

📌 Front Office Manager (Shivpur)
🏢 Hotel Vagmi
📍 Shivpur