Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

This role
Senior
CMDB Engineer - ServiceNow
is responsible for designing, implementing, maintaining, and improving Configuration Management Database (CMDB), Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities within the ServiceNow platform. The Senior CMDB Engineer - ServiceNow ensures the accuracy, integrity, and operational value of configuration and asset data across the enterprise while supporting governance, automation, discovery, and lifecycle management initiatives.





The role partners closely with infrastructure, cloud, security, procurement, and platform teams to ensure CMDB and asset management processes are scalable, reliable, and aligned with enterprise standards and operational objectives. This role also supports alignment with the ServiceNow Common Service Data Model (CSDM) to enable standardized service-aware operations and enterprise data consistency.

Key Responsibilities
- Design, configure, and maintain ServiceNow CMDB, HAM, and SAM capabilities following platform and governance standards.
- Support and enhance ServiceNow Discovery, Service Mapping, and Asset Management processes to improve data quality and operational visibility.
- Support and maintain alignment of the CMDB and related data structures with the ServiceNow Common Service Data Model (CSDM), ensuring standardized relationships and accurate representation of business applications, technical services, and in

📌 Senior CMDB Engineer (Tamil Nadu)
🏢 Genesys
📍 Tamil Nadu