Job Purpose:
The role entails managing and scaling up the retail banking business for the branch by creating strategies to achieve growth targets for the branch by managing operations and resources in the most cost effective and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high-quality customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening. It includes building up teams, systems, process, and culture relevant to the branch network scale. The role has a critical responsibility contributing to the larger branch banking objectives.
Roles & Responsibilities:
- Own the P&L; for the branch and direct all operational aspects including distribution operations, customer service, administration and sales.
- Assess local market conditions and identify current and prospective sales opportunities.
- Responsible for achieving overall product targets - CASA, Investments, Insurance, Trade Services and Term Deposits & managing group business products like Business Banking products & other Assets products (Home Loan, Loan against Property (LAP) etc.)
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Adhere to high ethical standards and comply with all regulations/applicable laws.
- Network to improve the presence and reputation of the branch and company.
- Stay abreast of competing markets and provide reports on market movement and penetration.
- Establish the Bank and the brand in the catchment area.
- Responsible
📌 Branch Manager (Kowdoor)
🏢 IDFC FIRST Bank
📍 Kowdoor
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