Department: Sales
Location: Gurugram
Employment Type: Full-Time
Experience: 0–4 Years
Job Summary
We are looking for a proactive and customer-focused Inbound Sales Representative (ISR) to manage incoming customer inquiries, understand customer requirements, and convert leads into business opportunities. The ideal candidate should possess excellent communication skills in Hindi and English, basic computer knowledge, and a positive attitude towards customer interaction.
Key Responsibilities
- Handle inbound customer calls, emails, and inquiries professionally.
- Understand customer requirements and recommend suitable products or solutions.
- Follow up with prospective customers to generate sales opportunities.
- Maintain regular communication with customers and build long-term relationships.
- Record customer interactions and update lead information accurately in the system.
- Coordinate with the Sales and Support teams for smooth order processing and customer assistance.
- Achieve assigned sales and follow-up targets.
- Ensure prompt resolution of customer queries and maintain high customer satisfaction.
Required Skills
- Good communication skills in Hindi and English (verbal and written).
- Basic computer knowledge, including MS Office (Word, Excel, Outlook).
- Solid customer handling and follow-up skills.
- Positive attitude with a willingness to learn.
- Confident and professional communication skills.
- Good listening, interpersonal, and problem-solving abilities.
- Ability to work in a target-oriented environment.
Eligibility
- Graduate or Undergraduate (Any Discipline).
- Experience: 0–4 years in Sales, Customer Service, Telecalling, or a similar role.
- Freshers with excellent communication skills are encouraged to apply.
Preferred Qualities
- Self-motivated and enthusiastic.
- Customer-centric approach.
- Strong follow-up and relationship-building skills.
- Ability to work independently as well as in