Key Responsibilities
- Automation development & execution:
- Hands-on automation specialist responsible for designing, building, and deploying simple-to-medium complexity workflow automations, RPA bots, scripts, and low-code solutions.
- Integrate automations within existing systems through approved connectors, APIs, or workflow platforms, while keeping solutions scalable, maintainable, and supportable.
- Implement practical KPIs to track automation impact, Solution adoption, benefit realized, and ROI.
- Process understanding & improvement discovery:
- Partner with the process reengineering team as a business analyst to understand business processes, pain points, and stakeholder expectations on workflow automation.
- Tie back the process mapping findings and improvement opportunities within the documented workflows, user stories, solution logic, and frameworks to measure efficiency gains.
- Stakeholder engagement & collaboration:
- Work closely with cross-functional teams, regional counterparts, technology partners, and platform owners




- Manage stakeholder expectations at mid and senior levels, especially where production deployment, access, or integration support is required.
- Adapt to different time zones (Asia/EMEA) and multitask across projects.

Technical Proficiency

Critical (Must Have):
- Experience with automation and RPA tools Power Platform (Automate, Apps, Copilot Studio) and UiPath (preferred), Automation Anywhere, or similar platforms.
- Understanding of relational databases, API-based integrations, connectors, and ability to query or exchange data across platforms.
- Programming knowledge Python; Software architecture concepts such as front-end, back-end, databases, APIs, authentication, error handling, and deployment considerations.
- Experience with AI-enabled productivity tools - Microsoft Copilot, Anthropic Claude, or similar platforms.
- Advanced skills in Excel, SQL, and practical data handling across business workflows.

Significant (Valuable to Hav

📌 Workflow automation expert (Mumbai)
🏢 Williams Lea
📍 Mumbai