To enable the productive, accurate, and timely execution of sales activities and in some cases near link with logistics, and financial operations across EMEA & APAC regions by providing high-quality administrative support, ensuring process consistency, and enhancing cross-functional collaboration that drives commercial performance and customer satisfaction.

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Result Area 1
Process Execution And Optimization
CSS should heavily involved in executing key Commercial Processes such as,

◆ Activities
- Order Offer Creation: Generating accurate quotes, proposals, and contracts for clients.
- Support EMEA & APAC with Manual offer and order creation
- Validation of internet offers and orders
- Upload offers, orders or invoices on the customer’s portal
- Maintain and update sales record in CRM
- Support Sales Reporting, metrics dashboards and pipeline tracking.
- Analyze and follow up on support activities as per decided KPI .
- Order Processing:

Ensuring that orders are entered correctly to ensure customer

satisfaction after the receipt.
- Data Management:





Maintaining accurate customer records, sales data, and other

commercial information in CRM or ERP systems.
- Administrative Support:

While some administrative tasks are involved, these are usually more complex or process-driven than basic clerical duties (e.g., managing customer accounts, handling specific documentation for commercial deals).
- Support any new activities that have a near link with a (new) commercial process.

► Result Area 2
Problem Solving And Troubleshooting
◆ Activities
- CSS acts as a key point of contact for internal teams (sales, logistics, finance) for addressing inquiries and resolving issues related to commercial ad-hoc tasks, workflows, orders offers or data related projects.
- This often requires a deeper understanding of the product/service, commercial policies, and inter-departmental workflows to effectively diagnose and resolve problems.

► Result Area 3
Cross functional collaboration wi

📌 Commercial Support Specialist (Pune Division)
🏢 TVH
📍 Pune Division