As a Production Support Engineer based in our Chennai office, you will be a key technical resource responsible for maintaining the stability, reliability, and performance of our nextgeneration digital banking platform in Asia Pacific. Working under the guidance of the Production Engineer Lead, this role is heavily focused on hands-on technical troubleshooting, cloud-native app diagnostics, and critical issue resolution for our enterprise-scale web and mobile ecosystems.
You will be positioned in our regional hub, collaborating daily with production support colleagues in Chennai and across the wider APAC footprint to maintain seamless operational stability. Positioned on the front lines of defence for our production ecosystem, you will actively provide 24/7 on-call support to manage live incidents, isolate multi-tier interface failures, and deliver rapid technical workarounds.
About Opportunity
- Hands-On Triage Mastery:
Gain extensive experience dissecting real hybrid and cloudnative software application failures in a live banking environment.
- UI & API Triage Focus: Develop deep diagnostic expertise isolating complex issues across web/mobile user interfaces and microservice API transaction pathways.
- Production-First Impact: Directly safeguard customer banking journeys by minimizing downtime through active participation in 24/7 on-call support frameworks.
- Cross-Regional Integration: Operate within an interconnected engineering group, partnering seamlessly across our Singapore, Chennai, and APAC technology offices.
- Team-oriented Engineering: Actively bridge gaps between operations and engineering by collaborating with development squads to roll out permanent bug fixes.
Key Responsibilities
Technical Troubleshooting & Issue Resolution
- Live Incident Handling: Actively respond to automated alerts and regional
📌 Production Engineer (Chennai)
🏢 Smbc Global Services
📍 Chennai
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