Job Purpose
Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary selfservice channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

1. DB Architecture change for sync multiple systems
2. Vertical Wise DMS One App Version Management
3. Consolidation of Process (NACH, Death Insurance Portal CRM)
4. SFDC CRM evaluation
Duties and Responsibilities
A Key accountabilities pertaining to the role
1. Requirement Gathering User Story Creation
Document detailed business requirements from ops/business teams.
Create user stories, acceptance criteria, process flows, data/API mapping, and UI notes.
2. Testing Release Readiness
Prepare test cases for functional, UX, performance, accessibility, and payment validations.
Execute SIT/UAT cycles, track defects, validate payment flows, refunds, reconciliations.
Support app store submissions and rollout/hypercare activities.
3. Data, Analytics Reporting




Validate event tagging/instrumentation; maintain funnel dashboards.
Monitor Core Web Vitals, crashfree metrics, latency, and payment success.
Support A/B experiments, generate insights, and create daily/weekly reports.
4. Security, Compliance Content Quality
Ensure adherence to consent, privacy, secure communication, PII handling, and content approvals.
Maintain SOPs, FAQs, error dictionaries, release notes, and compliance documentation.
5. CrossFunctional Coordination
Work with IT/Engineering, Payments/Finance, Risk/Compliance, Design, Contact Centre, and vendors for clarifications, workplace readiness, and issue resolution.

B Additional Accountabilities
Raise improvement ideas for UX, process flows, and conversion enhancements.
- Monthly Tracker, MNL, KRA KPIs tracking publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions
- Story slicing, test coverage prioritization, and UI microsuggestions.
- Rai

📌 Tech Transformation Manager (Pune)
🏢 Bajaj Finance
📍 Pune