We are seeking a motivated and customer-focused Call Center Agent with the title of AI Escalation Specialist to join our dynamic team in Gurugram. In this role, you will be the first point of contact for our customers. You will be responsible for addressing inquiries, resolving issues, and providing information about our cutting-edge AI products and services. The ideal candidate is an excellent communicator who stays composed and professional while ensuring a positive customer experience.
Role & responsibilities
- Call Management: Handle a high volume of inbound customer calls in a timely, professional manner.
- Issue Resolution: Identify and assess customers' needs to achieve satisfaction, providing accurate and complete information.
- Protocol Adherence: Follow communication scripts and protocols to ensure consistency and quality in customer interactions.
- Data Logging:
Keep precise records of customer interactions, process customer accounts, and file documents.
- Customer Engagement: Go the extra mile to engage customers and provide a world-class service experience.
Preferred candidate profile
- Language Skills: Excellent proficiency in spoken English with clear and effective communication skills.
- Experience: Proven experience in a previous role as a Call Center Representative or a similar customer service position.
- Technical Skills: Fast and accurate typing speed for efficient data entry and call logging.
- Computer Literacy: Basic technology proficiency, including familiarity with standard office software and the ability to learn recent systems quickly.
- Location: Gurugram