About The Function
MakeMyTrip’s Hotels business is one of the largest and fastest-growing verticals within the organization, offering a diverse portfolio of accommodations across domestic and international destinations. With a network of 70,000+ contracted properties , the business spans everything from budget-friendly stays to premium and experiential hotels, catering to a wide range of traveller needs and serving millions of customers each year.
Within this business, the Training team serves as a key enabler of scale and execution. The team drives capability building across stakeholders by strengthening product understanding, process excellence, service quality, and platform adoption. Through structured learning interventions and continuous upskilling, the Training function helps translate business priorities into consistent on-ground execution and improved customer outcomes across the Hotels ecosystem.
About The Role
The role is responsible for end-to-end training management and content creation for the Hotels business, combining Learning & Development, content development, and marketing communication to enable internal teams and partner ecosystems.
It involves designing and delivering effective training programs alongside creating engaging communication and learning assets that drive awareness, adoption, and capability building. With a solid focus on clarity, engagement, and scale, the role translates business priorities into structured learning interventions and impactful communication that support consistent execution and performance across the Hotels ecosystem.
What Will You Be Doing
- Training Program Design & Execution
Design and deliver structured skill development programs, role-based trainings, refresher sessions, and continuous learning interventions aligned with evolving business needs and priorities.
- Content Development