Description
GlobalLogic is looking for a dynamic and proactive Associate/Team Lead/ Sr Team Lead/ Assistant Manager to manage and guide a team towards achieving operational excellence, meeting SLAs, and ensuring high-quality delivery. The ideal candidate is an excellent communicator, experienced in people and process management, and capable of handling client interactions, performance management, and process improvements while fostering a positive team environment.

Requirements
- Minimum3 – 8 years of overall work experience, with at least 2 – 3 years in team leadership or operations management.
- Proven experience in handling operations, client communication, and performance management in GIS/ Lane Mapping domain.
- Strong people management and mentoring skills.
- Excellent communication and interpersonal abilities.
- Ability to manage SLA, quality, productivity, TAT, and reporting metrics.
- Demonstrated proactive decision-making and problem-solving skills.
- Capable of handling escalations and sensitive situations effectively.



Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
- Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
- Must be ready to join immediately

Job responsibilities
- Lead a team of 60 – 120 members (or 20+ for Associate Lead), ensuring productivity, engagement, and adherence to processes.
- Conduct 1:1s, performance reviews, and quarterly appraisals, while mentoring, coaching, and providing constructive feedback.
- Handle sensitive situations professionally, make informed decisions, and promote a positive, cooperative work culture.
- Ensure SLA compliance across quality, productivity, TAT, shrinkage, attrition, and timely deliverables.
- Monitor daily tasks, prioritize work, assign responsibilities, resolve operational challenges, and maintain process reports.
- Communicate effectively with clients, conduct team briefings, and act as an escalation point fo

📌 Associate Lead/ Team Lead/ Assistant Manager – GIS Maps (Mahabubnagar)
🏢 GlobalLogic
📍 Mahabubnagar