Manager - Workforce Management

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven setting, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Manager - Workforce Management

We are seeking a detail-oriented and analytical Data Analyst to support Workforce Management (WFM) operations through data-driven insights, forecasting, reporting, and performance analysis. The role will be responsible for transforming workforce and operational data into actionable recommendations that optimize staffing, productivity, service levels, and customer experience.

The ideal candidate will possess strong analytical and reporting skills, experience working with workforce management data, and the ability to collaborate with operations, planning, and leadership teams to drive informed business decisions.
Key Responsibilities
Workforce Management Ana

📌 Manager - Workforce Management 4C (Kolkata)
🏢 Genpact
📍 Kolkata