We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Noida. This is a hybrid role that has a requirement of working at least three days a week in the office
Lead Specialist/Manager – Customer Service
The person in this role will advise on Mercer products and services, prepare calculations and pricing, and draft membership agreements and addenda. They will handle day-to-day internal client queries, provide sales support to consultants, and coordinate with internal teams — for example Product Owners, Legal, and market consultants — to ensure accurate, timely delivery of client solutions across multiple markets.
We will count on you to
- Advise on Mercer products and services
- Prepare calculations
- Prepare membership contracts and addenda
- Respond to day-to-day internal client queries and basic content related questions
- Provide sales support to consultants
- Liaise with internal teams, e.g. Product Owners, Legal, market consultants
- Peer review of contracts,
product quotes prepared by junior colleagues
What you need to have:
- 4+ years of experience in the areas of customer service and/or administration
- Fluency in written and spoken English language
- Very Good knowledge of MS Office
- Attention to details and analytical mind-set
What makes you stand out?
- Ability to build relationship with clients and colleagues
- Open minded with quick learning capabilities
- Good knowledge of other languages
- Around 1-2 years of work experience in multinational companies
Why join our team?
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-b
📌 Lead Specialist/Manager – Customer Service (Sector 62)
🏢 Marsh France
📍 Sector 62
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