JOB DETAILS
- Position Title: State Head-UP East
- Department: State Operations
- Grade: Management
JOB PURPOSE
The State Head UP East is responsible for the overall operational, commercial, and strategic management of Bluetown's operations across the UP-East region.
The role will drive operational excellence, project execution, customer satisfaction, resource optimization, and business growth initiatives while ensuring achievement of state-level operational KPIs, financial objectives, and service delivery commitments.
The position acts as the single point of ownership for all state operations and works closely with cross-functional teams to ensure seamless execution and alignment with organizational goals.
JOB DIMENSIONS
- Reports to: Country Head
- Direct Reports: Field and Ops Team UPE
- Indirect Reports to: NOC Team
COMMUNICATIONS & WORKING RELATIONSHIPS
External:
- Customers and key stakeholders
- Government authorities and local bodies (where required)
- Vendors, contractors and service partners
Internal:
- Country Head
- Regional & State Leadership Teams
- Network Operations Centre (NOC)
- Project Management Team
- Technical & Engineering Teams
- Finance, HR & Administration Teams
KEY ACCOUNTABILITIES/RESPONSIBILITIES
1. State Leadership & Operations Ownership
- Take complete ownership of UP East operations and ensure achievement of business, operational, and customer objectives.
- Develop and execute state-level operational strategies aligned with company goals.
- Drive operational performance through effective planning, monitoring, and continuous improvement.
- Ensure achievement of KPIs related to uptime, service quality, delivery timelines, and customer satisfaction.
- Provide regular operational updates, performance reports, and business insights to the Country Head.
- Manage critical escalations and ensure timely resolution.
2. Business & Operational Planning
- Develop annual and quarterly operational plans for the s
📌 State Head UPE (Noida)
🏢 Bluetown India
📍 Noida
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