Company Description
SMARTANK Business Consulting is a strategic advisory firm focused on talent management, business strategy, performance optimization, and HR transformation. The organization combines experienced mentors with customized methodologies to address clients’ needs in advisory, strategy, training, skill development, and talent solutions. SMARTANK partners with clients on areas such as talent acquisition, performance management, employee branding, and HR technology to drive measurable business impact. The firm emphasizes innovative, tailored solutions and insightful analysis designed to deliver high value and transformative results. SMARTANK is in a growth phase, committed to building a scalable, high-performing business while maintaining a strong focus on professional development and excellence.

Role Description
The Epicor Support Specialist is a full-time, on-site role based in Mumbai. This role is responsible for providing end-to-end support for Epicor ERP, including resolving user issues, handling system errors, and ensuring smooth daily operations.



The specialist will respond to support tickets, diagnose technical problems, perform troubleshooting, and coordinate with internal teams and external vendors for escalations or enhancements. Day-to-day tasks include assisting users with Epicor functionality, documenting recurring issues, maintaining system configurations, and supporting upgrades, patches, and integrations. The role also involves collaborating with business stakeholders to understand process requirements, optimizing Epicor workflows, creating user guides, and delivering basic training to help teams use the system effectively.

Qualifications
- Solid Technical Support and Troubleshooting skills for Epicor ERP and related systems.
- Proven Analytical Skills to interpret data, understand business processes, and identify root causes of system issues.
- Customer Support and Communication skills to handle user queries, explain solutions clearly

📌 Epicor support specialist (Mumbai)
🏢 SMARTANK
📍 Mumbai