to join our production support team. This role is responsible for supporting enterprise-scale printing environments, document workflow systems, and high-volume print operations.
The ideal candidate will have strong experience troubleshooting
Windows Print Spooler issues, print servers, printer queues, and enterprise document workflows
. You will play a key role in maintaining production stability, resolving critical incidents, and ensuring reliable document generation and printing services for business operations.
This is a
remote role based in India
, supporting enterprise production environments and collaborating with global teams.
Key Responsibilities
- Provide L2/L3 technical support for enterprise printing environments and document workflow systems.
- Troubleshoot and resolve issues related to
Windows Print Spooler
, including stuck print jobs, failed queues, and spooler service recovery.
- Support and debug document generation and print workflows using
Ecrion
and related document processing technologies.
- Monitor high-volume print queues and proactively identify potential backlogs or service disruptions.
- Perform print server administration activities, including:
- Restarting and recovering print spooler services
- Clearing and managing print queues
- Troubleshooting printer drivers and connectivity issues
- Resolving print server-related incidents
- Handle and prioritize
P1/P2 production incidents
, ensuring timely resolution and effective communication.
- Perform root cause analysis (RCA) for recurring print and workflow issues.
- Collaborate with application, infrastructure, and business teams to resolve complex production issues.
- Maintain operational documentation, troubleshooting guides, and knowledge articles.