Description
About Us
Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough
Summary
You will be joining an award winning, inclusive, and diverse team focused on enhancing each other’s growth and knowledge in a supportive and open environment where creativity is encouraged and ideas are welcomed. As a Technical Support Agent at Eagle Eye Networks, you will be responsible for providing an outstanding technical support experience to our channel partners and customers. Your daily activities will range from helping customers with their first installation to coordinating and collaborating on support cases with other teams within the organization.
Responsibilities
- Answering phone calls and taking care of incoming tickets, emails and chats
- Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction
- Providing technical support assistance for the Inside Sales team channel partners
- Reporting, escalating, and keeping track of the activity in our service desk software Zoho Desk
Required experience
- 2+ year of relevant experience is a plus
- Fluent in English (verbal and written) - Spanish is a plus but not required
- Valuable communication
- Ticket management skills required
- Solid knowledge of IP network architecture
- Demonstrable experience where customer care has played a key role
- Demonstrable experience in providing support for technical products/services
Why work for Eagle Eye?
Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have