Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Client Support Tier 1-Sr Associate II

What does a excellent Client Support Tier 1 - Sr Associate II do?
A Client Support Tier 1- Sr Associate II ensures smooth operations by efficiently handling tasks such as data entry, transaction processing, and documentation with high accuracy and timeliness. They perform quality checks, rectify errors, manage and resolve exceptions in automated chargeback processes using RPA (Robotic Process Automation) technology and adhere to regulations and company policies to mitigate risks. Additionally manage and prioritizing workflow,



they address bottlenecks and resolve issues, collaborating with other departments when necessary. They maintain accurate records and prepare reports for management.

They work closely with team members, sharing best practices and providing support and guidance to junior associates. They actively seek opportunities to improve processes and implement enhancements for better accuracy and efficiency. Delivering excellent client service, they address inquiries and resolve issues promptly. They participate in training programs to stay updated on industry practices and provide training to new associates. With strong attention to detail, organizational skills, and a focus on continuous improvement, they contribute significantly to the organization’s success.

What You Will Do
- Research, investigate and decision disputes and consumer complaints.
- Research, evaluate and support requests for reprints o

📌 Client Support Tier 1-Sr Associate II (Thane)
🏢 Fiserv
📍 Thane