About the Role
We are seeking an Engineering Lead to oversee engineering teams and to successfully embed AI capabilities into customer service products.
Responsibilities & Deliverables:
Your deliverables as an Engineering Lead will include, but are not limited to, the following:
- Hire, lead and manage a cross-functional engineering team including front-end, back-end, and DevOps specialists
- Partner closely with the Customer Service Product Owner to translate product vision and requirements into technical solutions
- Oversee design, development, and deployment of a customer facing front end application that uses AI features from established platforms.
- Establish engineering standards, best practices, and quality benchmarks for the development team
- Ensure technical excellence across all aspects of development including code quality, testing, and documentation
- Manage sprint execution, technical planning, and resource allocation across the engineering team
- Foster collaboration and knowledge sharing across front-end, back-end, AI, and DevOps disciplines
- Remove technical blockers and resolve dependencies that impact team productivity and delivery
- Monitor system performance, reliability, and scalability, implementing improvements as needed
- Mentor and develop engineering talent, providing technical guidance and career development services
- Ensure engineering solutions meet security, compliance, and governance requirements
- Collaborate with architecture and infrastructure teams to leverage shared platforms and services
- Drive continuous improvement in engineering processes, tools, and team capabilities
- Manage technical debt and balance feature delivery with platform stability and maintainability
Required Skills & Experience :
Understanding of customer service and service domains
- Proven track record of delivering front-end applications
- Deep understanding of full-stack development including front-end, back-end, and infrastructure
- Experience in de
📌 Engineering Lead, AI (India)
🏢 AdAstra
📍 India