Roles and Responsibilities :
- Manage debt collection processes to ensure timely recovery of outstanding amounts from customers.
- Conduct regular follow-ups with customers through phone calls, emails, and visits to resolve payment issues.
- Identify and escalate complex cases to senior team members or supervisors for further action.
- Maintain accurate records of all interactions with customers in the CRM system.
Job Requirements :
- 5-7 years of experience in collections management or a related field.
- Robust knowledge of debt collection laws, regulations, and industry best practices.
- Excellent communication skills for effective customer interaction and negotiation.
- Proficiency in payment follow-up techniques using various channels (phone, email, etc.).
📌 Collection Executive (Bengaluru)
🏢 Brigade Group
📍 Bengaluru
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