We are looking for an experienced End User Computing Engineer (L2) to join our Global End User Computing team. This role provides advanced technical support to employees across our global offices, ensuring they can work efficiently using Microsoft 365, Windows endpoints and contemporary collaboration technologies.
You will be the technical expert for Microsoft Teams, SharePoint, OneDrive and endpoint services, resolving complex technical issues while helping employees get the most from GlobalStep's Digital Workplace.
Key Responsibilities
End User Support
Provide second-line technical support for complex end-user issues.
- Troubleshoot Windows 11, Microsoft Office and business application issues.
- Diagnose and resolve system performance, startup and application problems.
- Support hardware, peripherals and endpoint lifecycle activities.
- Deliver excellent customer service and own incidents through to resolution.
Microsoft 365 Support
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Exchange Online
- Outlook
- Microsoft Office applications
- Teams permissions and collaboration
- Meetings, webinars, Town Halls and Teams Rooms
- SharePoint permissions and document libraries
- OneDrive synchronization, file sharing and recovery
- Shared mailboxes and distribution lists
- Calendar and mailbox permissions
- Mail flow troubleshooting
Endpoint Management
Support and troubleshoot:
- Microsoft Intune
- Windows Autopilot
- Endpoint provisioning
- Software deployment
- Device compliance
- BitLocker
- Endpoint security solutions including CrowdStrike Falcon EDR
- Monitor endpoint health, investigate compliance issues and ensure devices remain secure and operational.
Identity & Access
- Support users with:
- Active Directory
- Microsoft Entra ID
- Multi-Factor Authentication (MFA)
- VPN connectivity
- Password management
- User account administration
Connectivity & Productivity
- Diagnose and resolve:
- LAN and Wi-Fi connectivity issues
- VPN a
📌 End User Computing Engineer (Pune)
🏢 GlobalStep
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.