Job Summary
The role is accountable for tactical and operational support for production services, across one or more areas of specific platform/domain.
- To ensure maximum service quality and stability through quick and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities. Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability.
- Manage technical resumption of high priority, S@R, medium/high severity incidents, provide end-to-end support and implement resolution to resolve incidents within SLA
- Provide root cause analysis for S@R, medium/high severity issues, ensure all follow up action points are carried out
- Responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLAs.




- Responsible for managing the production related changes, releases and rollouts with zero or minimal impact to the stability of the application. Review the dependent changes of the surround systems, infrastructure, networking etc... Responsible for ensuring proper technical plans are in place for all production changes (e.g. fallback plan, implementation plan, data conversion etc...)
- Create and update Production Support documentation, contingency (DR/BCP) documentation and processes.
- Provide inputs to PSS manager for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items.
- Participate & support in cross-training and knowledge transfer activities within support teams

Key Responsibilities
Service stability and incident management
- Ensure maximum service quality and stability through prompt and effective response to technical incidents.
- Act as a catalyst for change by perfo

📌 AVP, Production Eng, WRB Tech (Chennai)
🏢 Standard Chartered India
📍 Chennai