Title and Summary

Manager, Benefits Process Design Optimization Lead (GBSC People Capability)

About the Role

The Manager, Benefits Process Design Optimization Lead is responsible for designing, optimizing, and continuously improving global benefits processes to ensure they are standardized, compliant, employee centric, and digitally enabled across countries.

This role applies leading practice process architecture, documentation, governance enablement frameworks, and optimization initiatives across the end to end benefits lifecycle including benefit eligibility, enrollment, life event changes, ongoing administration, vendor interactions, employee communications, reporting, and post event activities while partnering closely with regional Benefits teams, Technology, Risk, and external providers.

The role enables consistent benefits outcomes and improved employee experiences by defining scalable process standards, controls, and metrics that support Mastercards broader modernization and automation agenda,



while execution accountability remains with regional and in country Benefits teams.

Success in this role requires working in close alignment with Benefits leadership to translate strategic direction into executable, scalable, and continuously improving process outcomes.

Key Responsibilities
- Partner with Benefits leadership to support global benefits process design and optimization efforts, contributing insights, analysis, and structured frameworks that inform the evolution of future state process standards across the benefits lifecycle.
- Enable and support the development, alignment, and use of benefits process flows and documentation by partnering with Advantages and related teams to ensure artifacts are clear, practical, and reflective of agreed upon operating models; support consistent understanding and execution across regions while accounting for local regulatory, plan design, and business requirements.
- Provide structured analysis and recommendations to B

📌 Manager Benefits Process Design/Optimization Lead (Pune)
🏢 Mastercard
📍 Pune