Accountability
Supporting Actions
Oversee & Drive Branch

Operations
- o Drive branch operations in a manner that all the loans are processed and disbursed to customers within the stipulated TAT
- o Ensure that all the branches receive completed files from the Credit team with customer collaterals (loan documents, agreements, KYC, credit verification, etc) within defined SLAs
- o Ensure that the team has scrutinised all files for discrepancies and the necessary action is taken to complete the files
- o Ensure optimization of resources and monitor over all end – to – end transaction queues
- o Responsible for fund management and closure – post closure documentation for NOC processing
- o Monitor timely dispatch of loan disbursal kits
- o Manage both - internal & external audit of the branch, and take action on the finding and recommendations suggested
- o Ensure regular review of processes is undertaken and potential risks are mitigated from time to time
- o Liaise with other branches to learn their best practices and adopt them




- o Recommend process level changes based on feedback received from the team, other supporting departments, external market trends
- o Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis

Performance

Parameters
- o Drive process efficiency by meeting SLAs during transactions
- o Ensure reduction in errors and minimum critical escalations
- o Keep FTR% and Performance% in check
- o Maintain the process quality and resolve errors in minimum TAT
- o Keep a check on regulatory norms and ensure data is easily and accurately available to respond to audit queries
- o Ensure Follow through on post disbursement processes within agreed TATs
- o Review processes and user guidelines on a periodical basis and make/ recommend the necessary changes

Customer Management
- o Engage with customers depending on the value or complexity of the cas

📌 ABHFL - Branch Operations & Services Manager - Delhi
🏢 Aditya Birla Capital
📍 Delhi