Description

ZeroFox is seeking a Team Lead, Customer Success to oversee a team responsible for scalable customer success engagement and technical platform configurations. This role will lead a team of Customer Success team members, with potential oversight of an additional Customer Success Operations resource. The team lead will drive strategic execution across digital customer engagement, platform optimization, and process efficiency, ensuring seamless post-sales support for our customers.

This position requires a balance of customer-centric leadership, technical expertise, and programmatic execution to scale customer success efforts effectively. The ideal candidate will have experience in SaaS customer success, technical configurations, automation, and customer engagement strategies.

Requirements

Team Leadership & Strategy

Lead and mentor a team responsible for digital-first customer success engagement and platform configuration.
Develop and refine scalable customer success strategies, ensuring efficiency and high-impact engagement for tech-touch customers.




Define and track team KPIs, ensuring alignment with customer health, adoption, and retention goals.
Advocate for customer needs by collaborating with Product, Support, Sales, and Services teams.
Drive continuous improvement in customer success methodologies and platform efficiencies.

Tech Touch Customer Success Oversight

Ensure the Customer Success effectively delivers automated and scalable customer engagement strategies.
Guide the development of self-service resources (tutorials, FAQs, product tours) to empower customers.
Leverage data analytics to identify adoption trends and trigger proactive customer interventions.
Support digital customer education efforts, including webinars and training materials.

Configuration & Technical Support Oversight

Ensure the Configuration Specialist provides accurate and effective platform configurations for current and existing customers.
Oversee platform health monitori

📌 Team Lead, Customer Success (Bengaluru)
🏢 Vigilante ATI, Now Part of ZeroFox
📍 Bengaluru