*****Even Though this role requires knowledge of English, fluency or expertise is not a must. If the associate is found meeting all other requirements and can demonstrate his knowledge about operational aspects, then we should go ahead***.
Reports to: Hub Operations Manager
Responsibilities:
- Monitoring and Managing Operational Activities of the Venue
- Drive Venue team to achieve assigned objectives as per timeline
- Review & ensure 100% preparedness of the venue for flawless delivery
- Review and ensure Policy Compliance
- Reviewing and reporting on daily Risk/ Issues/ Performance parameters/ pre-defined parameters
- Reviewing measures to achieve 100% process adherence
- Attending briefing sessions to take download on the compliance & project related information/ parameters, as per the schedule
- Resolve operational and other technical issues at the venue with guidance from concerned teams & stakeholders
- Maintain communication with all relevant teams on a regular basis prior to, during & post exam
- Manage the planning and delivery of effective, productive, and sustainable operations as per requirement
- Ensure that delivery is in line with key performance indicators, security policies, governance requirements and customer expectations
- Monitor, support and guide team members on ground to ensure compliance with all requirements
- Manage risk for all of the services at the venue on an on-going basis, giving early insight into any issues & the actions being taken to mitigate the risk/ issues. Ensure that all service delivery is within and compliant with relevant regulatory frameworks and contract requirements
Requirements:
- Around 2 3 years of experience in Operations/Business/Service Delivery
- Good hands-on experience of Microsoft office (XL, PPT and Word etc)
- Strong communication skills
- Strong analytical skills
- Able to travel 70% 80% of the t