The Opportunity

Providence India
is dedicated to digitally enabling our vision of "Health for a Better World." The External Services team collaborates with peer health systems in the US to help them achieve their digital transformation goals while enhancing operational efficiency and predictability.

The Delivery Excellence Director is responsible for defining and implementing a comprehensive Delivery Excellence Strategy & Governance framework for healthcare provider clients across all the services life cycle process stages (Lead to Order, Order to Delivery, Order to Cash). This includes establishing standardized delivery frameworks, methodologies, and playbooks, as well as instituting governance models and mechanisms to review the delivery health, risk, and performance, while embedding patient safety, clinical impact, and provider operational realities into the delivery standards.

The position involves engaging with Account Leadership, client executives and stakeholders on delivery assurance and improvement initiatives,



and representing delivery excellence in executive steering committees, audits, and QBRs.

Overall, the goal is to ensure high-quality, compliant, and productive delivery of healthcare IT services that meet client needs and drive business outcomes.

Key Responsibilites

Strategic
- Drive excellence in healthcare IT services such as EHR, clinical and business applications, data analytics, and Cybersecurity,
- Institute governance models, cadence, and review mechanisms for Delivery health, risk, and performance (SLA, SLO, CSAT, etc.).
- Oversee delivery excellence across multiple clients and act as the escalation authority for systemic delivery issues impacting multiple accounts.
- Partner with Account delivery Leadership to foster a culture of continuous improvement, automation (SOPs, Knowledge Management, GenAI), and skill development (Learning paths).
- Govern the implementation of policies, processes, and procedures for the overall client delivery

📌 Director - Delivery Excellence (Hyderabad)
🏢 Providence India
📍 Hyderabad