Key Responsibilities
- Manage end-to-end landside shipment execution—from planning and booking to delivery and order closure—using SAP TMS
- Drive transport planning, optimisation, and proactive exception management to ensure reliable service delivery
- Manage vendor and stakeholder coordination across internal teams, customers, and partners to ensure operational excellence
- Ensure data accuracy, cost validation, and timely order closure to support billing and profitability
- Build strong engagement with regional front office teams and contribute to overall operational improvements
- Drive performance tracking, reporting, and KPI-based insights across operations and financials
- Translate data into actionable recommendations on cost, profitability, and business trends
- Lead process improvements and standardisation to enhance efficiency and reduce friction.
- Support delivery of cross-functional projects and transformation initiatives
- Collaborate with stakeholders to align priorities and deliver outcomes
- Support offshoring initiatives,
product training and onboarding recent members in the team.
Accountabilities
- Ensure visibility and governance over operational and financial performance across the portfolio
- Drive data accuracy, insight quality, and timely reporting to support business decisions
- Deliver measurable improvements in efficiency, cost optimisation, and process effectiveness
- Support successful execution of projects, system initiatives, and transformation programs
- Enable stakeholder alignment and ensure delivery against agreed objectives
- Champion standardisation, compliance, and best practices across the Landside network
System and Process Knowledge
- Strong understanding of SAP Transportation Management System dispatch workflows.
- Strong analytical and problem-solving capabilities (RCA, trend analysis, KPI interpretation)
- Ability to translate data into insights and recommendations
- Capability to analyze operational data, including review