Zotok.ai is transforming the order-to-cash cycle by simplifying supply chain operations directly over WhatsApp. Our AI-driven platform empowers businesses to operate more efficiently with smart automation, intuitive tools, and scalable support.
Role Overview
We are looking for a proactive and people-oriented Customer Success Trainee to join our growing team in Hyderabad. This role is critical to our post-sales process, ensuring smooth implementation of Zotok.ai for our clients and delivering effective training to their ground-level staff. This position is perfect for individuals who thrive in energetic environments and are eager to ensure customer satisfaction while driving business growth. You'll act as a bridge between our tech product and real-world users, making sure every customer feels confident and supported.
Key Responsibilities
Act as the primary point of contact for clients, building and maintaining strong,
long-lasting relationships with key decision-makers and stakeholders.
Understand clients' business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customer's existing systems.
Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients' specific needs and deliver tangible results.
Provide training to field executives and ground-level staff to ensure they are fully equipped to use ZoTok.ai effectively and independently.
Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.
Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.
Collaborate with the internal product and tech teams to report user feedback and help improve platform usability.
Maintain accurate records of client interactions, feedback, and o