Job Summary

We are seeking an experienced Solutions Architect & Pre-Sales Manager to lead solution design and technical sales support for our IT infrastructure and last-mile / field support services. The role will work closely with sales and partner teams to create compelling, technically sound solutions that address customer requirements across enterprise IT environments.

The ideal candidate has solid hands-on experience in IT infrastructure, developing pricing models, designing field support solutions, and leading customer-facing pre-sales engagements. They can translate business requirements into scalable, effective technical solutions while aligning technology with business objectives.

Key Responsibilities

Own the pre-sales lifecycle for IT infrastructure, last-mile support, and field services opportunities.
Work closely with sales teams to understand customer requirements, pain points, and business objectives.
Design end-to-end solutions covering: Desktop & end-user computing support / Onsite / field support services / Network, server, storage,



and data center infrastructure / IT asset lifecycle management and IMAC services.
Prepare technical proposals, RFP/RFI responses, SoWs, and solution presentations.
Conduct customer workshops, technical discussions, and solution walkthroughs.
Define service models, SLAs, KPIs, and support frameworks aligned with customer expectations.
Support pricing, costing, and effort estimation in coordination with delivery and finance teams.
Stay updated on industry trends, tools, and best practices in IT infrastructure and field support services.
Provide pre-sales leadership and mentoring to junior team members as needed.

Required Skills & Experience:

Strong experience in IT infrastructure pre-sales within an IT services organization.
Hands-on understanding of: Field / last-mile IT support operations/ End-user computing (L1–L3 support)/Network, server, storage, and data center environments/ITSM frameworks (ITIL)
Proven experi

📌 Senior Manager – IT Infrastructure Presales (Noida)
🏢 Iron Systems
📍 Noida