We are hiring Associates/ Analyst for our Inbound Calling Process (? No Sales, No Upselling, No Cross-Selling)
Role Detail
Work Location: Sholinganallur
Designation: Associate/ Analyst
Process: Inbound Call
Experience: 1-3 years in International Voice Process/ 3-5 yrs/ 5- 7 yrs
Education Eligibility: 12th Pass / Any Graduate / Postgraduate
? Key Responsibilities:
Respond to client queries via voice & written communication, ensuring accurate and timely resolutions
Handle inquiries related to products, services, data, and client accounts
Manage multiple client queries efficiently using workflow tools
Maintain accurate records of customer interactions in internal systems
Collaborate with internal teams to resolve client issues effectively
Ensure client satisfaction with service excellence and a customer-first approach
Regards
Judith
📌 HCLTech is hiring for International contact Center (Chennai)
🏢 HCLTech
📍 Chennai
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