Are You a Calm-Under-Pressure Negotiator Who Can Turn Unhappy Clients Into Loyal Ones?
1) Do you have hands-on experience resolving escalated customer complaints, refund requests, and chargeback disputes?
2) Can you investigate the root cause of a client's dissatisfaction, separate facts from emotions, and negotiate a “win-win” resolution that keeps their business?
3) Are you comfortable drafting settlement agreements and formal resolution emails with precision and professionalism?
4) Can you respond to chargeback notices and retrieval requests within strict deadlines, and build evidence packages that win disputes?
5) Do you instinctively spot recurring patterns behind complaints and push for the process changes that prevent them?
6) Can you communicate clearly and empathetically in English, both written and spoken, with clients who are upset?
7) Are you self-driven enough to work remotely, keep meticulous trackers and logs, and report your results weekly without being chased?

If you’re skilled at de-escalation and negotiation, obsessive about documentation and deadlines,



and motivated by saving revenue and client relationships that others would write off, we want to hear from you.
About the Role:
We are looking for a skilled dispute-resolution qualified to join our Escalation and Resolution function for our Christian Filipina and Filipino Visa services. This is a hands-on, individual-contributor role with a high degree of independence: you’ll have a supervisor for guidance and approvals, but you’ll run your own caseload day to day. You will handle complex client issues, escalated concerns, refund requests, and chargeback disputes and your mission is client retention: resolving cases in a way that protects both the client relationship and the company’s revenue.
Your day-to-day is a mix of investigation and negotiation. You will work on cases escalated by our Sales, Welcome, and Processing teams, dig into the root cause of the client’s dissatisfaction, and negoti

📌 Assistant Manager (Delhi)
🏢 Together Light
📍 Delhi