To serve as the commercial and carrier operations owner for the Comviva’s global messaging accounts, ensuring:
Cost-productive and high-quality message delivery
Vendor ecosystem optimization
Accurate routing governance
Billing accuracy and margin protection
Contractual compliance across countries and channels
This role acts as the commercial control tower for the UPS and other key accounts, managing supplier relationships, pricing negotiations, routing economics, and financial reconciliation end-to-end.
The objective is to protect and expand gross margins while ensuring operational excellence for a mission-critical global enterprise client.
Scope of Responsibility
Global SMS and OTT messaging traffic for key accounts
Multi-country coverage
Multiple vendor ecosystem (aggregators, direct telcos, CPaaS partners)
High-volume, SLA-sensitive enterprise messaging
Own gross margin performance for traffic.
Maintain accurate vendor rate versioning and effective-date tracking.
Ensure alignment between:
Vendor cost
Client pricing
Routing assignments
Identify and mitigate:
Margin erosion due to vendor cost increases
Country-specific pricing risks
Contract misalignment
Support leadership in strategic pricing discussions and RFP responses.
Routing Governance (Commercial Oversight)
Define routing approach per country balancing:
Cost
Delivery rate
Latency
Spam filtering risks
Oversee LCR/N-Best strategies in coordination with engineering/NOC.
Ensure all routing changes are documented with effective dates in int