ROLE OVERVIEW We are hiring a Managing Director to lead the strategy, delivery, and enterprise‑scale adoption of agent‑based automation across global financial services operations. This role sits within the Global Delivery Simplification organization and is accountable for transforming how complex, control‑intensive operational processes are executed using agentic AI in a highly regulated environment. The Managing Director will own the end‑to‑end product portfolio for agent‑driven solutions across Fund Accounting, Middle Office, Transfer Agency, and Custody, with full accountability for value realization, risk posture, and sustained operational performance at scale. This role combines senior product leadership, people management, and executive‑level stakeholder accountability, requiring strong judgment, organizational influence, and ownership of outcomes well beyond initial delivery. ROLE PURPOSE The Managing Director leads multiple cross‑functional PODs responsible for conceiving, delivering, scaling,



and governing agentic AI solutions across core business services including Fund Accounting, Middle Office, Transfer Agency, and Custody. The role is accountable for enterprise‑level product strategy, investment prioritization, roadmap governance, and value realization of agent‑based automation, ensuring solutions deliver material operational impact while meeting regulatory, audit, data governance, and model risk management expectations. Success in this role requires the ability to set explicit strategic direction, balance innovation with operational resilience, and institutionalize controls, auditability, and explainability as non‑negotiable product standards. KEY RESPONSIBILITIES • Own enterprise‑level business outcomes for agent‑based automation, including efficiency, capacity, quality, client experience, and risk reduction. • Define and communicate the long‑term vision and strategy for agentic AI across global operations. • Set strategic priorities across Fund Account

📌 Process Improvement, MD (Bengaluru)
🏢 State Street
📍 Bengaluru