Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital
way of life. We thrive at the intersection of innovation and impact, solving
real-world problems with cutting-edge technology and bold thinking. Here,
everyone has a voice, and every idea counts. If you’re ready to do the most
meaningful work of your career alongside people who are just as passionate as
you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path
and shape the future of our industry. This is something our employees work at
each day and is defined by our values: Disruption, Collaboration, Execution,
Integrity, and Inclusion. We weave AI into the fabric of everything we do and
use it to augment the impact every individual can have. If you are passionate
about solving real-world problems and ideating beside the best and the
brightest, we invite you to join us

We believe collaboration thrives in person. That’s why most of our teams work
from the office full time, with flexibility when it’s needed.



This model
supports real-time problem-solving, stronger relationships, and the kind of
precision that drives outstanding outcomes.

Job Summary

Job Summary
As a Senior Technical Support Engineer, you will be a key player in our
customer's post-sales journey, addressing complex technical challenges that
require in-depth analysis and evaluation. You will apply your critical thinking
and expertise to resolve issues, network with cross-functional teams to enhance
our products, and communicate technical details effectively to both technical
and non-technical audiences. Your role is crucial in providing swift, thoughtful
assistance to keep our clients' environments secure, often in high-pressure
situations.
Key Responsibilities
Provide Tier 3 technical support for escalations from frontline and Tier 2
teams, serving as a subject matter expert.
Deliver expert guidance on configurations, troubleshooting, and best

📌 Senior Technical Support Engineer- NAM shift (Bengaluru)
🏢 Palo Alto Networks
📍 Bengaluru