About the Team:
The RiskOps team at PayU sits at the core of how we protect the business, our merchants, and the broader payments ecosystem. We are a cross-functional group of analysts, operations specialists, and risk strategists who work at the intersection of payments, fraud intelligence, and financial controls. Within RiskOps, the Chargeback function owns PayU's end-to-end dispute operations across Visa and Mastercard networks — defending revenue, maintaining network compliance, and building the systems and processes that keep our chargeback ratios well within programme thresholds. We move quick, work with real financial stakes, and partner closely with Risk, Fraud, Finance, and Customer Support to stay ahead of an ever-evolving dispute landscape.

About the Role:
As an Associate Manager – RiskOps (Chargeback), you will be PayU's primary representative in chargeback proceedings with issuing banks across Visa and Mastercard networks. You will own the dispute lifecycle from end to end — evidence collection, rebuttal drafting, portal submission,



and outcome tracking — with direct accountability for win-rate performance and SLA adherence. This is a high-ownership, analytically demanding role that requires equal parts operational rigour and investigative thinking. Your work will have a measurable impact on revenue protection and merchant trust, and you will be expected to bring both precision and initiative to everything you do.
Responsibilities:

Manage the full chargeback dispute lifecycle on Visa Resolve Online (VROL) and Mastercard dispute portals (MATCH / MDFS), ensuring every case is actioned within network-mandated deadlines without exception.
Represent PayU in dispute proceedings before issuing banks — preparing and submitting structured, evidence-backed rebuttal responses that maximise the probability of a favourable ruling.
Coordinate with merchants to gather compelling dispute evidence, including transaction receipts, delivery confirmations, customer commun

📌 Associate Manager (Gurugram)
🏢 PayU Payments
📍 Gurugram