Techwave, we are always in an exercise to foster a culture of growth, and
inclusivity. We ensure whoever is associated with the brand is being challenged
at every step and is provided with all the necessary opportunities to excel in
life. People are at the core of everything we do.

Who are we?

Techwave is a leading global IT and engineering services and solutions company
revolutionizing digital transformations. We believe in enabling clients to
maximize the potential and achieve a greater market with a wide array of
technology services, including, but not limited to, Enterprise Resource
Planning, Application Development, Analytics, Digital, and the Internet of
things (IoT).

Founded in 2004, headquartered in Houston, TX, USA, Techwave leverages its
expertise in Digital Transformation, Enterprise Applications, and Engineering
Services to enable businesses accelerate their growth.

Plus, we're a team of dreamers and doers who are pushing the boundaries of
what's possible.

And we want YOU to be a part of it.

JOB DESCRIPTION

KEY RESPONSIBILITIES

SERVICE DELIVERY & OPERATIONS





* Manage end-to-end service delivery for AI/ML, Data Engineering, ETL, BI, and
Analytics applications.
* Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments.
* Lead AMS, production support, incident, problem, and change management
activities.
* Oversee service transition, hypercare, release management, and production
deployments.
* Monitor application health, availability, and performance to ensure reliable
operations.
* Drive service governance through regular operational reviews and customer
meetings.

CUSTOMER & STAKEHOLDER MANAGEMENT

* Serve as the primary point of contact for delivery and operational matters.
* Build and maintain robust relationships with customer stakeholders.
* Present service performance, project status, risks, and improvement
initiatives.
* Manage customer escalations and ensure timely resolution of critical issues.
* Identify opportunities for service

📌 Service Delivery Manager – AI/ML and Data (India)
🏢 Techwave
📍 India