About the Company:
Abmiro, a quick growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for a smart accountant. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.
We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.

Requirements
Job Description :
Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support. He / she must be able to provide support via phone, web, email, chat, and other channels as needed.

Our SaaS product requires following tasks to be managed by the “Customer Support Executive”
Product demonstration
Customer on-boarding
Customer hand holding until usage stabilisation
Manage & resolve customer tickets
Collaboration with tech team & customers





These features are must have for this profile :
Excellence in customer service skills
Understanding of any CRM or SaaS platform
Willing to take ownership of customer issues, complaints and queries
Ability to communicate with Indian as well as international clients
Experience of using lead management tools such as Hubs-pot
Experience of using Zoho mail, Cliq, Google Forms, Sheets & Docs, Canva
Knowledge of managing apps on PlayStore & AppStore

Qualification & experience
Graduate / Post graduate in Engineering / Computer Application stream
Fluent communication in English
Excellent formal communication skills over email & chat
Ability to follow-up with customers as well as internal tech teams
Work experience of 1-3 years in any of the customer facing roles

Role & responsibilities
Provide product support to clients via email, chat, call & Google Meet
Manage issues reported by client and drive t

📌 Senior Customer Success Executive (India)
🏢 Abmiro
📍 India