Join Teleperformance – Where Excellence Meets Opportunity
Teleperformance is a leading provider of customer experience management,
offering premier omnichannel support to top global companies. Our diverse
service locations, including in office and work-at-home programs, ensure
flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships
within our teams and communities. Our dedication to employee satisfaction
distinguishes us.
Utilize advanced support technologies and processes engineered to achieve
outstanding results.
We cultivate lasting client relationships and make positive contributions to our
local communities.
Become Part of an Exceptional Team
Join Teleperformance, where our world-class workforce and innovative solutions
drive success. Experience a workplace that values your development, supports
your goals, and celebrates your accomplishments.
Job Description
Analyzes contact center trends, including call volume, call patterns, staff
productivity, attrition rates,
and resource allocation. Conducts call pattern
forecasting and schedule planning activities to help meet business unit
objectives. May recommend operational improvements. Uses analysis results to
forecast call arrival and build staffing and scheduling plans to meet business
unit goals and objectives.
Positions on this level have comprehensive knowledge of the specific discipline
or the broader area in which the position operates. Executes specialized
projects and activities and typically works according to set principles. Usually
generates and initiates own workload and doesn't need instructions or
guidelines. Might supervise work of less experienced professionals providing
professional expertise and taking responsibility for the end-product. Positions
at this level are expected to significantly improve the day-to-day
activities/processes.
Manages and oversees the implementation of short-term activities within the