Job Description and Duties Associate and Senior Associate Project Management and Business Operations (UPI RuPay), NIPL Reports to: Lead, Business Operations, NIPL Job Responsibilities: We are looking for an experienced and proactive Associate and Senior Associate Project Management and Business Operations The candidate will primarily handle Project Management role with regards to handling all requirement of the partners from Back-office perspective and will oversee the day to day functioning of UPI and RuPay operations. The ideal candidate will handle Project Management, i.e manage the project end to end from Back Office perspective. Smooth payment operations, ensuring high-quality service delivery, regulatory compliance, and continuous improvement of operational processes
- Project Management Skills
- Working knowledge of UPI ecosystem (NPCI, PSP banks, TPAPs, issuers, acquirers)
- Awareness of transaction flows, reversals, disputes, chargebacks, and settlements
- Dependency management across IT, operations, compliance, vendor, and NPCI teams




- Managing escalations and stakeholder expectations
- SOP creation and updates for UPI back-office activities
- Preparing: BRDs / FRDs, UAT sign off documents, Compliance audit documentation
- Basic understanding of SQL / data analysis is an added advantage
- Coordinating UAT, signoffs, production rollouts
- Tracking post-release issues and stabilization
- Influencing teams without direct reporting authority
- Decision making under operational pressure
- UPI RuPay Operations Oversight
- Transaction Monitoring Issue Resolution
- Payment System Maintenance Coordination
- Regulatory Compliance Governance
- Data Analytics Business Insights
- Stakeholder Management
- Strategic Initiatives

Education - Bachelor degree in Computer Science, Engineering, Finance, or a related field. - A postgraduate degree (MBA preferred) is an added advantage.

Experience - Minimum 56 years of experience in payment systems, digital payments, or bankin

📌 Senior Associate Business Operations (Mumbai)
🏢 National Payments Corporation Of India (NPCI)
📍 Mumbai