About WonderBuddy

WonderBuddy creates screen-free audio storytellers for children aged 0 to 10 years, helping parents balance screen time with engaging, imaginative storytelling. With over 900 preloaded rhymes and stories, our storytellers make learning fun—whether it’s bedtime, playtime, travel, or mealtime. Our product range is expanding, and we’ve recently launched in the U.S. market, making this an exciting time to join our growing team

About the Role

We are looking for a dedicated Customer Service Executive who shares our enthusiasm for helping families enjoy our products.

Job Description:

As a Customer Service & Operations Executive at WonderBuddy, you will play a vital role in ensuring our customers have a positive experience with our brand. You will be responsible for addressing customer inquiries, resolving issues, and providing guidance on our products, helping to foster a robust relationship between our brand and our customers. You will also support back end operations at the organization. Knowledge of Excel, MIS reports and e-commerce websites like Amazon,



First cry and Delhivery etc are a must. The ability to communicate well in English is necessary.

Key Responsibilities:
- Handle customer queries, complaints, and feedback across platforms like
Amazon, FirstCry, website, email, and WhatsApp
.
- Provide accurate information about
WonderBuddy products
, usage, features, and order-related concerns.
- Coordinate with
Amazon, FirstCry, Delhivery, and other logistics partners
for order tracking, delays, returns, and replacements.
- Manage
returns, refunds, and replacements
as per marketplace and company policies.
- Prepare and maintain
daily and weekly MIS reports
using
Excel/Google Sheets
(tickets raised, resolutions, pending cases, TAT).
- Track and follow up on
open customer issues
to ensure timely resolution and high customer satisfaction.
- Escalate complex or unresolved issues to internal teams (operations, warehouse, tech) when required.
- Monito

📌 Customer Service (Mumbai)
🏢 WonderBuddyWorld
📍 Mumbai