GaadiKharcha is India's Fleet FinOps platform, helping commercial fleet operators manage bookings, income, expenses, reconciliation, profitability, and business operations from a single platform.
We work with bus operators, car rental companies, employee transportation providers, and fleet owners to digitize their operations and improve profitability.
Role Overview
We are looking for a Customer Success Manager who will own customer onboarding, product adoption, training, and retention for our customers across Karnataka.
You will work directly with fleet owners, operations teams, accountants, and booking staff to ensure they successfully adopt GaadiKharcha and receive measurable business value.
This is a field-intensive role requiring regular customer visits.
Key Responsibilities
- Onboard new customers and configure their accounts.
- Conduct product demonstrations and user training.
- Ensure customers complete onboarding within the defined timeline.
- Drive daily product adoption across customer teams.
- Visit customers regularly to review usage and resolve operational issues.
- Build robust relationships with owners and decision-makers.
- Coordinate with Product and Engineering teams to resolve customer issues.
- Track customer health, usage, and satisfaction.
- Reduce churn and improve customer retention.
- Identify opportunities for upselling additional modules and services.
- Maintain accurate customer records in CRM.
- Collect customer feedback and recommend product improvements.
Desired Candidate Profile
- 2–5 years of experience in Customer Success, Account Management, Operations, or Implementation.
- Excellent communication skills in
English, Hindi, and Kannada
.
- Comfortable meeting customers on-site across Bangalore and nearby cities.
- Strong problem-solving and relationship manag