Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are
renowned for our technical excellence and leading innovations, and for making a
difference to our clients and society. Our workplace embraces diversity and
inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As an Applications Managed Services Engineer (L2) at NTT DATA, your primary
mission is to ensure that our clients' packaged application technologies, such
as ErP and Middleware, are always in top shape. You will play a crucial role in
proactively monitoring, investigating, and resolving application-based
incidents, service requests, and alerts to keep operations running smoothly.

You will handle second-line support with a medium level of complexity, focusing
on resolving client requests and issues without breaching any service level
agreements (SLAs). From updating tickets with resolution tasks to promptly
logging incidents, your role is all about keeping the application infrastructure
and services optimized.





Teamwork is at the heart of what we do, so you will communicate with other teams
and clients to extend your support where it is needed. You will also play an
essential part in our change management process by executing changes carefully
and ensuring that all changes are properly documented and approved.

Your day will be diverse, from working with automation teams to optimize efforts
and coaching Service desk and L1 teams to leading initial client escalations for
operational issues. Additionally, you will identify problems before they impact
client services and contribute to producing trend analysis reports for
continuous improvement.

You will also have opportunities to support project work, execute approved
maintenance activities, and assist in implementing and delivering disaster
recovery functions. Every day will be a chance to learn and grow, and your
contribution will make a real impact.

To thrive in this role, you

📌 Applications Managed Services Engineer (Pune)
🏢 NTT
📍 Pune