Company Overview
Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.

Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth. Our adaptable and inclusive work culture provides you with the autonomy, resources, and opportunities to succeed.

Position Description
We are looking for a talented and experienced Senior Analyst Software Support to join our team in Pune.

Responsibilities
- Conduct initial issue analysis, reproduce problems in a controlled environment,



and examine error logs to identify root causes
- Offer functional assistance to end-users, resolving software-related issues, addressing inquiries, and troubleshooting problems
- Monitor and uphold the performance, reliability, and availability of applications
- Collaborate with cross-functional teams to detect and resolve software defects and system errors
- Perform thorough testing and quality assurance of software applications
- Create documentation for support procedures, system configurations, and issue resolutions (knowledge base) for future reference
- Provide training to end-users on proper application usage and offer ongoing support and guidance
- Support deployment activities and provide post-deployment monitoring
- Continuously assess support processes and procedures (SOP), identifying areas for improvement, and implementing best practices to enhance support operations' efficiency and effectiveness
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📌 Senior Analyst Software Support (Pimpri-Chinchwad)
🏢 BridgeNext
📍 Pimpri-Chinchwad