CUSTOMER SUPPORT EXECUTIVE – EDTECH Learner Support |

Full-Time | Kolkata — Salt Lake, Sector 5 (Work from Office)
*Immediate joiners preferred*

Role Overview

As a Call Support Executive, you will be the primary point of contact for learners, ensuring a smooth, professional, and supportive experience throughout their learning journey. You will address queries, resolve concerns, and collaborate with internal teams to continuously improve learner satisfaction.

Position Details

Compensation- Up to ₹3 LPA Fixed + Up to ₹1 LPA Performance-Based Variable

Location- Salt Lake, Sector 5, Kolkata — Work from Office

Employment- Full-Time

Experience- 0–3 Years (Freshers with strong communication skills welcome)

Work Days- 6 Days/Week

Work Hours- 11:00 AM – 8:00 PM

Education-Bachelor's degree preferred — any discipline

Start Date- Immediate joiners preferred

Key Responsibilities

Call Support & Learner Assistance
- Handle inbound and outbound calls from learners regarding courses, platform access, and general queries.
- Assist learners with course navigation,



content access, and platform usage.

Problem Resolution & Engagement
- Understand learner concerns through active listening and provide timely, effective solutions.
- Escalate complex issues to relevant internal teams when required.
- Maintain a qualified, empathetic, and customer-first approach at all times.

Process Improvement & Collaboration
- Identify recurring learner issues and share insights for process and experience improvement.
- Collaborate with tech, product, and operations teams to streamline learner support.

Required Skills & Qualifications

Communication & Customer Handling
- Strong verbal and written communication skills in English and Hindi.
- Customer-centric mindset with good problem-solving skills.

Technical & Behavioral Skills
- Basic understanding of digital tools and online learning platforms.
- Patience, empathy, and professionalism in handling learner concerns.

Who Should Apply

📌 Customer Support Executive (Kolkata)
🏢 House Of Edtech
📍 Kolkata