Job Description:

JOB DESCRIPTION: PRODUCTION OPERATIONS SPECIALIST (SALESFORCE COMMERCE & OMS)

ROLE OVERVIEW

WE ARE SEEKING A HIGHLY DRIVEN AND INDEPENDENT PRODUCTION OPERATIONS SPECIALIST
WHO COMBINES ROBUST ANALYTICAL THINKING, CRISP COMMUNICATION, AND DEEP SYSTEMS
UNDERSTANDING TO DELIVER RELIABLE, HIGH‑QUALITY PRODUCTION SUPPORT. THE IDEAL
CANDIDATE EXCELS AT NAVIGATING COMPLEX CROSS‑SYSTEM ISSUES, DRIVING END‑TO‑END
OWNERSHIP, AND PARTNERING WITH INTERNAL AND EXTERNAL TEAMS TO ENSURE TIMELY
RESOLUTION.

KEY RESPONSIBILITIES

1. ANALYZE COMPLEX CROSS‑SYSTEM ISSUES AND PROPOSE ACTIONABLE, SOLUTION‑ORIENTED
RECOMMENDATIONS.

2. COMMUNICATE CLEARLY WITH FULL CONTEXT TO ENSURE ALIGNMENT ACROSS INTERNAL
TEAMS.

3. MAINTAIN RIGOROUS ORGANIZATION, DOCUMENTATION, AND INFORMATION MANAGEMENT
THROUGHOUT INVESTIGATIONS.

4. OPERATE INDEPENDENTLY WITH STRONG JUDGEMENT, PRIORITIZATION, AND
SELF‑DIRECTION.

5. COLLABORATE WITH INTERNAL AND EXTERNAL PARTNERS TO ACCELERATE ISSUE
RESOLUTION AND REMOVE BLOCKERS.

CLIENT EXPECTATIONS FOR THE PRODOPS ROLE

• ACT AS A DEPENDABLE,



PROFESSIONAL POINT OF CONTACT WITH FULL END‑TO‑END
OWNERSHIP OF ISSUES.

• PROVIDE SOLUTION‑FIRST UPDATES FOCUSED ON RECOMMENDATIONS RATHER THAN OPEN
QUESTIONS.

• DEMONSTRATE CONFIDENCE, INDEPENDENCE, AND LEADERSHIP DURING INCIDENT TRIAGE.

• ENGAGE STAKEHOLDERS PROACTIVELY TO IDENTIFY RISKS, REMOVE BLOCKERS, AND DRIVE
RESOLUTION.

REQUIRED SKILLS & EXPERIENCE

• STRONG ANALYTICAL AND PROBLEM‑SOLVING SKILLS WITH THE ABILITY TO DIAGNOSE
COMPLEX ISSUES.

• EXCELLENT VERBAL AND WRITTEN COMMUNICATION WITH EMPHASIS ON CLARITY AND
CONTEXT.

• ABILITY TO OPERATE AUTONOMOUSLY IN HIGH‑PRESSURE, FAST‑PACED ENVIRONMENTS.

• STRONG ORGANIZATIONAL SKILLS FOR MANAGING INVESTIGATIONS AND DOCUMENTATION.

• EXPERIENCE IN PRODUCTION SUPPORT OR OPERATIONAL ROLES WITHIN TECHNOLOGY
ENVIRONMENTS.

TECHNICAL SKILLS

• SALESFORCE COMMERCE CLOUD (SFCC) — DEEP WORKING KNOWLEDGE OF ORDER LIFECYCLE
AND INTEGRATIONS.

• ORDER MANAGE

📌 Business Analyst (Bengaluru)
🏢 dentsu
📍 Bengaluru